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reprinted with permission from travel Weekly Magazine, 03/20/01 Article by Kristin O'Meara
Four
Seasons Nevis rebounds from hurricane
Nevis, Caribbean
PINNEY'S BEACH, Nevis -- Clients who already know the Four Seasons Resort Nevis have come to expect a high level of service. Both they and first-timers will not be disappointed. The treatment here is exceptional.
No guest ever has to wait for keys or struggle to find the room. Guests are personally escorted to their quarters, and luggage arrives in the room before the guest does. If a guest arrives late, as I did, a platter of cold grilled chicken and shrimp awaits in the room.
Such surprises are part of a well-choreographed effort to "underpromise and overdeliver," said Jeff French, the resort's marketing director. In keeping with that strategy, the resort appears to have hired every overachiever on Nevis
When I was looking for the fitness center, a staffer not only directed me to the center but also escorted me there.
When I came to check out the new pools, a woman arrived with a pile of towels, which she spread out on a chaise lounge.
Minutes later, another attendant offered to adjust my umbrella. A third offered to spritz me with Evian.
I jumped into the pool before someone could peel me a grape -- I had a feeling that was coming.
Such is the seamless Four Seasons experience. So seamless, in fact, that it's hard to imagine that this verdant, polished resort was little more than a pile of sand after Hurricane Lenny wreaked havoc in 1998. To hear general manager Robert Whitfield tell it, the post-storm scene was enough to make anyone want to crawl under the nearest bed.
Whitfield had taken on the general manager position only one week before the late-season storm. Now, after Four Seasons poured millions of dollars into rebuilding the property, Whitfield credits his dedicated staff for standing by him. Their work is evident throughout the resort. The immaculate guest rooms, built in a traditional hotel style, are set in 12 two-story buildings along Pinney's Beach. Mahogany, marble and bright Caribbean colors are abundant.
My bathroom -- a study in marble, mirrors and glass -- was the size of a New York studio apartment. The second-story room offered a screened-in veranda that allowed me to sleep mosquito-free in fresh air. The refurbished golf course, designed by Robert Trent Jones Jr., has been upgraded since the storm, as has the Peter Burwash International tennis center. Three seaside restaurants offer ample opportunity to overeat, and we did. Our group consumed lobster at every meal, to our great satisfaction.
Last, but not least, there's the beach. When Hurricane Lenny filched Pinney's Beach, it was an enormous setback for the resort. Now, nearly three years later, the beach may not be as long or the sand as light in color, but it sure is wide. Two visitors on their third trip here were surprised that the beach is better now than on earlier pre-storm visits. So, the beach is back, and Four Seasons has done it again. Surprised?
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